By Pat Dammer – GBI Lab Technician

At Gougeon Brothers Inc., customer service and support are paramount. Throughout the decades (five strong and counting), we’ve built our WEST SYSTEM® product line on a model that places customer satisfaction at the forefront. Many WEST SYSTEM users know first-hand that we strive for customer success no matter the project. Our customers’ projects range across an extremely wide spectrum. What many users may not know is the extent of product support that grinds away behind the scenes before a batch of our epoxy even hits the retail shelves. I’ll provide a look at just one of our churning gears that isn’t so obvious at first glance-quality control (QC). Continue reading →