At Gougeon Brothers Inc., customer service and support are paramount. Throughout the decades (five strong and counting), we’ve built our WEST SYSTEM® product line on a model that places customer satisfaction at the forefront. Many WEST SYSTEM users know first-hand that we strive for customer success no matter the project. Our customers’ projects range across an extremely wide spectrum. What many users may not know is the extent of product support that grinds away behind the scenes before a batch of our epoxy even hits the retail shelves. I’ll provide a look at just one of our churning gears that isn’t so obvious at first glance-quality control (QC). Continue reading →
What is the difference between abrasion and impact? What materials hold up best against each of them? These questions often come up when talking about skid plates. Skid plates are a protective layer, typically on canoes and kayaks, that reinforces the areas of the hull most likely to suffer damage from abrasion and impact. Continue reading →
“Should I use the 105 System or G/flex® Epoxy for my project?” This is a great question. Here’s what a Technical Advisor thinks about when recommending one type of WEST SYSTEM® Epoxy over another. Let’s start by comparing the handling characteristics and mechanical properties of both the 105 System and G/flex. This will show you the advantages of each and when one system is better suited over another for your project. Continue reading →
When our team of experts select the raw ingredients for WEST SYSTEM® Epoxy products, we strive to achieve excellent physical properties with the lowest possible risk to human and environmental health. There is a safe exposure level for most substances. The more toxic the substance, the lower that level will be. Overexposure occurs when the safe exposure level is exceeded. When this happens, the substance can impact your health. Continue reading →
For those who want to work with epoxy resin and hardener, each February Gougeon Brothers provides a Fiberglass Boat Repair Class for repair professionals. Here are some of the basic techniques we teach in the class, as well as helpful tips for working with WEST SYSTEM Epoxy.
Epoxy’s Cure Stages
What is the difference between working time, pot life and cure time? All three are slightly different. Continue reading →
Casting epoxy is really catching on. Live edge tables with bright centers, clear coasters with stones, wood, or shells intricately placed, or even beautiful jewelry can be made with WEST SYSTEM Epoxy. With so many people venturing into using epoxy this way, I will address common questions about casting depth, colorants, bubble removal, and finishing. Continue reading →
Why use a WEST SYSTEM specialty epoxy? I will cover the important characteristics of each of our three specialty epoxies. After reading this short article, you may see a use for one of these products in your future. Continue reading →
If it’s a two-part epoxy, why are there three pumps in the package?
The pumps look the wrong size to fit my cans. Are you sure these are the right ones?
Selling WEST SYSTEM Epoxy in a retail environment for more than 20 years, those were the three most common questions I received.
These are valid questions. We’ve all been in a situation where the salesperson is trying to upsell us or has no clue what we really need. In the case of Mini Pumps, however, the salesperson is trying to do you a favor.
It’s a myth that if you plan to gel coat over a repair, you must make the repair with polyester. We’ve used gel coat over epoxy for decades, shown it in our instructional videos on repairing fiberglass boats, and discussed it in past issues of Epoxyworks. Continue reading →
On January 1, 2015, we began selling a new WEST SYSTEM Epoxy pigment. We already had the 501 White Pigment and the 503 Gray Pigment, so it seemed right to introduce our new 502 Black Pigment. Just like the 501 and the 503, it alters the color of the epoxy mixture without affecting the cured physical properties. Similarly, the maximum acceptable loading is 3%. This is great for hiding a surface with a single coat of black epoxy. Adding more pigment will increase the opacity, but can skew the mix ratio because there is epoxy resin in the pigment. Continue reading →